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Dallas: 1-800-300-1655

Helping Families 24hrs a Day

Privacy Policy

Overview

In order to complete cremation arrangements online and to reduce the risk of fraud, Cremation-Online.com (“Cremation-Online.com or “we”) must ask you to provide us information about yourself and information about your loved one. This Privacy Policy describes the information we collect and how we use that information.

Cremation-Online.com takes the privacy of your personal as well as your loved one’s information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We carefully select service providers who share our commitment to the preservation of your privacy. We hold these providers to the same standards that we observe in our own offices, and we regularly monitor their compliance to our policies and procedures. We do not sell or rent our customers’ information to any outside companies or organizations.

Because you deserve the highest quality products and services we can offer, we use advanced technology to help keep information about our business relationship with you complete, accurate, and up-to-date. In addition, our associates are dedicated to the highest standards of service integrity and continuous improvement in everything they do.

By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Cremation-Online.com User Agreement. This Privacy Policy will take effect on March 1, 2006. This Privacy Policy was last updated on March 15, 2006.

Please note that your personal information will be stored and processed on our servers in Texas. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the Cremation Online.com service.

Notification of Changes
This policy may be revised over time as new features are added to the Cremation Online.com service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by email with at least 30 days’ notice of the amended Privacy Policy.

We will post the amended Privacy Policy prominently on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Cremation-Online.com web site at www.Cremation-Online.com any time for the most current version of our Privacy Policy.

Cremation-Online.com may include links to third party Web sites. These sites are governed by their own privacy statements, and Cremation-Online.com is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.

A Special Note about Children
Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

Required Information
To begin the process of making cremation arrangements online, you must provide your name, phone number, and e-mail address to create a user account.

Vital Statistic Information
When you use Cremation-Online.com to complete Online Cremation service arrangements, we will gather information about your loved one to complete a Death Certificate and other legal documents needed to fulfill your wishes for cremation.

Warning
The penalty for knowingly making a false statement on a Death Certificate can be 2-10 years in prison and a fine up to $10,000.00. (Health & Safety Code, Sec. 195, 1989) Unless noted, all information is required to fully complete these documents in accordance with the Department of Heath and Human Services and the Funeral Service Commission.

Authorizing Legal Documents for Cremation
By digitally signing the cremation authorization form(s), you confirm the identity of the deceased person and the time and date of death; you have identified yourself as the authorizing agent and state the relationship between the authorizing agent and the deceased person; you certify that you are the authorizing agent that has the right to authorize the cremation of the deceased person and is not aware of any person with a superior or equal priority right. If another person has an equal priority right to authorize cremation, you state as the authorizing agent that you: have made all reasonable efforts but failed to contact that person and believes the person would not object to the cremation; you agree to indemnify and hold harmless the funeral establishment and the crematory establishment for any liability arising from performing the cremation without the person’s authorization. We take your word that you are the legal next of kin. We have no way of confirming otherwise and are doing so in good faith. If you have any questions concerning who has the right, duty and liability to control the disposition of the deceased, please refer to our “Frequently Asked Questions” page for a priority listed schedule.

Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognize you as a Cremation-Online.com family if you return to the Cremation Online.com site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Cremation-Online.com account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Cremation-Online.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Our Use and Disclosure of Information

Internal Uses
We collect, store and process your loved one’s personal information on our servers located in Dallas, Texas. We use the information we collect about your loved one in order 1) to complete a Death Certificate and other required legal documents required for cremation 2) to provide customer service, 3) to complete the cremation arrangements in accordance to your wishes 4) to improve our products and services.

We give access to individually identifiable information about our families only to those employees and agents who require it to fulfill the cremation wishes of the family. We provide protection against unauthorized disclosure of information you share with us. We limit associate access to our customer files only to those on a need-to-know case. We also educate these associates about their responsibility to protect your privacy, and we give them clear guidelines for adhering to our policies and standards.

Our Contact with Cremation-Online.com Families

We communicate with our families on a regular basis via e-mail and telephone to provide requested services and to resolve customer issues. We use your e-mail address to confirm your opening of a Cremation-Online.com information file, to send information about important changes to our products and services, to send your password to you if it forgotten, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your e-mail address to send you other types of communications that you can control, including the “Handling Grief” Periodical newsletter and satisfaction surveys. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Cremation-Oniline.com Web site.

We also use your e-mail address to send you other types of communications that you can control, including the “Handling Grief” Periodical newsletter and satisfaction surveys. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Cremation-Oniline.com Web site.

Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

Texas Funeral Service Commission

333 Guadalupe Street
Suite #2-110
Austin, TX 78701 (512) 936-2474

Texas Department of Banking

2601 N. Lamar Blvd.
Austin, TX 78705
(512) 475-1300

The Attorney General of Texas

300 W. 15th Street
Austin, TX 78701
(512) 463-2100

Important Information

  1. If Death has occured, please call to make arrangements to have one of our care team members assist you and your family immediately.

Dallas Toll-free: 1-800-300-1655 Local: 972-241-9100

  1. Click here to Download Cremation Forms
  1. Have the cremation authorization form notarized
  1. Fax the forms back to us at:
    • 972-406-1480 (Dallas)

Medical Examiner
Release Forms

Additional Information

Founder’s Message

Click here for a message from the founder, John P. Brooks.

Testimonials

Rebecca GonzalezFounder & Chairman of the Board
Parents Against Crimes and Drugs
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“The Brooks Family has the commitment, compassion, sensitivity, and most importantly, integrity in meeting the family needs which is so crucial in a time of sorrow.”
Rose Williams
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"I want to express my gratitude for the kind, caring, sensitive, and peronable manner in which you handled arrangements for my loved one. Also, I appreciate that you did not press me the day of the ‘viewing’ about the extra time I realized that I took. I was pleased with the services you rendered and will certainly pass this on to anyone who may eventually need you."
The Rev. Nancy E. Hood, PHD, LPCChaplain
Good Shepherd Episcopal School, Dallas,TX
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“No one is prepared for the loss of a loved one, no matter how anticipated that loss is. We all knew my Father was dying. We also knew how soon that be, but none of us was ready. When I received the phone call from my Mother that my Father had died during the night, of course, I called the people I knew would do the best for him and for our family, The Brooks Family. Their sensitivity and pastoral presence in our time of need was so deeply appreciated. They came to our home, carefully, compassionately, caringly prepared my Father’s body for transferal to the car. It was as if they knew exactly what we needed before we knew. And, they met that need in every way possible. During the planning process, The Brooks Family focused on what we wanted for our Father. No detail was too small or large. Each detail was carefully attended. We are so deeply grateful for their presence and their professionalism. I wouldn’t call anyone else.”
IvyDallas, TX
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"My grandmother Dorothy Roberts passed away on the third of last month. As she was the one who had brought me up, after my parents left this world meeting with an accident, her death left me heartbroken. It was pay back time for me. I wanted my last token of love and respect for her to be very special. I have heard large appreciation for your products and services from a few friends and colleagues. So I visited your website. Your website appeared to be the most convenient and user-friendly website I have ever browsed through. The catalogues exhibiting the products were evident of the aesthetic tastes and exquisite craftsmanship with which the products were created. I wanted to find a special urn for my dear Granny and the elaborate choices which your website displayed made my job difficult. Finally I chose the “Fredericsburg-Dual Capacity Urn”. I liked its cherry shine and its wonderfully finished appearance. And the best part was that the elegantly beautiful piece was being modestly offered at the most reasonable price possible. This allowed me to decide that I was ordering for it for my Granny. I called the customer care number provided at your website to make some enquiries before finally placing the order. The customer service official expressed his condolences at my loss and patiently answered all my questions regarding payments terms, shipment etc. I wanted the urn to have a gold engraving “Love You Granny”. The official assured me nicely that it will be done and conveyed the extra charge of the engraving too. He also confirmed the shipping charges which were already mentioned in your website. He assured that shipping would not damage the product in anyway. I was very pleased by his behavior and could not remember when I have last come across such a decent customer care person. I was very happy too that I was able to do this to give my Grandma her ultimate resting place. The order reached me on the stipulated day without any sort of delay. The assurance of your customer service person proved to be absolutely true as it reached my doorsteps in absolutely fine shape. When I first lay my eyes on it, I found it to be even more beautiful than it appeared in your online catalogue. The engraving was bright and delicate and it brought a lump to my throat. Your customer service person impressed me even more when he called up the very same evening to confirm whether the urn has reached safely and timely or not. People are at a very delicate frame of mind when they lose loved ones and choosing and ordering for cremation items or urns can prove to be very painful. But Cremation Online.Com has made this experience a very pleasant one for me supporting me at my hour of loss like friends and family do. Their services enabled me to pay my last tribute to my Granny who had done so much for me throughout her life."
MarkDallas, TX
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"My uncle passed away suddenly. We didn’t see it coming. It was my uncle’s last wish that he be cremated. He had left all the details of the cremation service he had paid for. It was with Cremation Online. We had the details of Cremation Online’s customer service number. While we were trying our best to cope with this huge loss, there was also the need to attend to the urgent duties. So I called up the customer service of Cremation Online. The service official was extremely kind to me and sympathetic towards my loss. She immediately found out my uncle’s booking information and arranged for a convenience to pick up his earthly remains from home. She also answered all my queries very patiently. She said that they will take care of the paperwork, filling up of forms and other necessary cremation services. At a time of deep personal grievance what one needs most is compassion and understanding. I am very pleased to say that the customer service official of Cremation Online offered me just that. My uncle had been a great influence in our lives. I wanted to remember him as a spirited man. When we were young, he used to take us all to the games, parks and fun rides. Whenever my uncle was around we were assured to have a great time. He would magically vanish the worries and bring in the good times. So I discussed my wishes with the customer service professional and how I would like to remember my uncle forever. She came up with a unique suggestion. She said that I can choose from an array of urns one that best reflects my uncle’s spirit to store his remains. We finally chose a ‘personalized cremation urn’ with a baseball bat because that was my uncle’s favourite game. She also suggested me to opt for a cremation video and we found that to be a very good idea. I also understood that Cremation Online has been providing service for last thirty five years and has been helping people to cope with their grief. They are insured and trustworthy. I was glad that my uncle was in safe hands. Their prompt service ensured that we got my uncle’s death certificate on time. That helped aunt to claim the death benefits. My uncle and aunt don’t have children. With Cremation Online taking care of all the paperwork she could avoid the running around at this age. On the stipulated day the urn and the video arrived. Those were perfect. We placed the urn next to uncle’s favourite chair and we all sat down to watch the video. The video was very well made, sensible and respectful. It’s been six months now since I lost my uncle, but every time I see the urn I remember him fondly and a silent prayer goes out for him and for Cremation Online for being there in our time of need and helping us give our uncle the dignity and respect that he deserved."